European Union
We offer free delivery for orders shipped to the EU! We are not able to ship
to PO Box addresses but we do offer delivery to these addresses via Amazon 

Orders are usually dispatched 1-2 business days after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately. 

Your order will be dispatched from our UK warehouse. 
EU - Standard Free Shipping
DHL packet tracked delivery (3-10 business days*)
*Depending on country 

Delivery times are stated from the date your order is dispatched, not the date
your order is placed. We aim to fulfil all our orders by their estimated delivery
date, however shipping times are out of our control once your package leaves

Shipping and Tracking
We usually ship all orders via DHL Deutsche post, however we may use other
carriers if this is more efficient. We’ll confirm shipping method once your
order has been dispatched from our UK warehouse.
We’ll also send you an email with your shipment information and
tracking (where available) after your order has been dispatched.

Order Not Received
If your order hasn’t arrived with you as expected please:

  • Check your delivery address was entered correctly. Contact us if there are any errors. 
  • Check the delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
  • Check with your neighbours to confirm whether they have accepted your parcel for you.
If you have completed these steps and you have still not received your order, please contact us at  and we would be delighted to assist.

For delivery to all other countries, please visit the site based on your
location below. If your country is not listed below you can always order from  or contact the Trtl Support Team at