DELIVERY
Shipping
All orders placed on our EU site will be fulfilled from our warehouse in the Netherlands. Orders placed before 4pm are usually dispatched within 1-2 days, Monday to Friday.
Standard Shipping - FREE
Netherlands: 1 business day
Europe: 2-5 business days
Norway, Switzerland, Iceland, Ireland: 3-8 business days
We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us. Please allow extra delivery time for orders placed during busy periods
PO Boxes
As final delivery will be completed by your local carrier, delivery to a PO box will depend on their own delivery policies. If you have any questions or concerns regarding your delivery address, please get in touch via the contact form.
Custom and Duties
Throughout the European Union, where possible, Trtl will ship with duties and taxes paid (DDP) from the Netherlands.
Occasionally, import duties and taxes will be charged to European customers where DDP shipping is not available with our carriers.
In this case, once the parcel has reached the destination country, duties and taxes must be paid by the recipient to receive the shipment.
If you have any questions related to customs charges, please contact the carrier or your local customs authority.
Missing Order
If your order hasn’t arrived with you as expected please:
- Check your delivery address was entered correctly - contact us if there are any errors.
- Check the delivery timeframe - if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
- Check with your neighbors to confirm whether they have accepted your parcel for you.
