We offer free delivery for orders shipped to the EU! We are not able to ship
to PO Box addresses but we do offer delivery to these addresses via Amazon
Orders are usually dispatched on the same day, if ordered before 3pm, if not it will be the next business day. (Business days are Monday – Friday, not including bank holidays). If your order contains multiple items these may be dispatched separately.
Your order will be dispatched from our warehouse in the Netherlands.
Once dispatched transit times are:
Netherlands – 1 working day
Europe – 2 to 5 business days
Norway, Switzerland, Iceland – 3 to 8 business days
Delivery times are stated from the date your order is dispatched, not the date
your order is placed. We aim to fulfil all our orders by their estimated delivery
date, however shipping times are out of our control once your package leaves
Shipping and Tracking
We usually ship all orders via Netherlands ParcelPlus service, however we may use other carriers if this is more efficient. We’ll confirm shipping method once your order has been dispatched from our warehouse.
We’ll also send you an email with your shipment information and
tracking (where available) after your order has been dispatched.
Will I have to pay import duties and taxes?
Throughout the European Union, where possible, Trtl will ship with duties and taxes paid (DDP) from the Netherlands.
Occasionally, import duties and taxes will be charged to European customers where DDP shipping is not available with our carries.
In this case, once the parcel has reached the destination country, duties and taxes must be paid by the recipient to receive the shipment.
If you have any questions related to customs charges, please contact the carrier or your local customs authority.
Order Not Received
If your order hasn’t arrived with you as expected please:
- Check your delivery address was entered correctly. Contact us if there are any errors.
- Check the delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
- Check with your neighbours to confirm whether they have accepted your parcel for you.
For delivery to all other countries, please visit the site based on your
location below. If your country is not listed below you can always order from amazon.com or contact the Trtl Support Team at email@example.com