DELIVERY

Christmas Delivery

Get it in time for Christmas! 

Below you can find the deadline before placing an order with guaranteed delivery before 25th December.

Rest of EU
Order before 12pm ECT on 16th December
Standard delivery – FREE 

Luxemburg, France, Denmark & Chechia Christmas Cut Off
Order before 12pm ECT on 17th December
Standard Delivery – FREE 

Netherlands & Germany Christmas Cut Off
Order before 12pm ECT on 19th December
Standard Delivery – FREE 

Due to high demand over the festive season, we are currently experiencing stock delays for selected products and some orders may take a little extra time to be dispatched. If your order contains a product which has been affected by delays, the latest expected dispatch date will be noted in your confirmation email. Please note that delivery times are estimated from the day of dispatch.

If you have a question about your order or need to make any changes, please get in touch with customer care via the contact form and our team will be happy to help.

Shipping

All orders placed on our EU site will be fulfilled from our warehouse in the Netherlands. Orders placed before 11am CET/CEST are usually dispatched the same day, Monday to Friday. Orders placed after the cut-off time are usually dispatched on the next business day.

Standard Shipping - FREE

Netherlands: 1 business day
Europe: 2-5 business days
Norway, Switzerland, Iceland, Ireland: 3-8 business days

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us. Please allow extra delivery time for orders placed during busy periods

PO Boxes

As final delivery will be completed by your local carrier, delivery to a PO box will depend on their own delivery policies. If you have any questions or concerns regarding your delivery address, please get in touch via the contact form.


Custom and Duties


Throughout the European Union, where possible, Trtl will ship with duties and taxes paid (DDP) from the Netherlands.

Occasionally, import duties and taxes will be charged to European customers where DDP shipping is not available with our carriers.

In this case, once the parcel has reached the destination country, duties and taxes must be paid by the recipient to receive the shipment.

If you have any questions related to customs charges, please contact the carrier or your local customs authority.


Missing Order


If your order hasn’t arrived with you as expected please:

  • Check your delivery address was entered correctly - contact us if there are any errors.
  • Check the delivery timeframe - if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
  • Check with your neighbors to confirm whether they have accepted your parcel for you.
If you have completed these steps and you have still not received your order, please get in touch via our contact form and we will be delighted to assist