RETURNS

Returns
Our returns policy lasts 100 days. To begin your return please fill in the contact us form here.

To complete your return, we require a receipt or proof of purchase (such as
order number).
We are not able to accept returns for items bought on sites other than
eu.trtltravel.com. To be eligible for a return, your item must be returned in a
resellable condition. It must also be in the original packaging.
Trtl Protect Mask
Please note that due to infection control we are unable to accept returns of
opened Trtl Protect Masks.
 
Return Shipping
To return your product, please use our contact us form here.
Unless your package is clearly marked with your order number we will not be
able to refund your order. 

You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable.

Refunds
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within 30 days.

Partial Refunds
There are certain situations where only partial refunds are granted (if
applicable)

Any item not in its original condition, is damaged or missing parts for reasons
not due to our error

Any item that is returned more than 100 days after delivery
 
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Your refund should show under TRTL TRAVEL on your statement.
Then contact your credit card company, it may take some time before your
refund is officially posted.

Next contact your bank. There is often some processing time before a refund
is posted (usually an absolute maximum of 30 days). 

If you’ve done all of this and you still have not received your refund yet,
please contact us at hello@trtltravel.com

Exchanges
We are always happy to replace items if they are defective or damaged. If
you need to exchange your product for the same item, please send us an
email at hello@trtltravel.com to begin the process.

Depending on where you live, the time it may take for your exchanged
product to reach you may vary.